Frequently Asked Questions
Everything you need to know about your Orolay experience.
How do I determine the right size for my Orolay coat?
We recommend referring to the specific size chart located on each product page. Our coats often feature a relaxed, oversized fit, so if you prefer a more tailored look, you might consider sizing down.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How long will it take for my order to ship?
Orders are typically processed within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location within the continental United States.
Are Orolay jackets machine washable?
Most of our down jackets are machine washable on a gentle cycle with cold water. We recommend using a down-specific detergent and tumble drying on low heat with dryer balls to maintain loft.
Do you offer international shipping?
Yes, Orolay ships to many countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on the destination and weight of the package.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.