Returns & Exchanges

We want you to be fully satisfied with your Orolay purchase, which is why we offer a 30-day window for returns and exchanges on all items in their original, unworn condition. Our goal is to ensure you find the perfect fit and style for your winter wardrobe with ease and confidence.

Return Process

• 1.
  Initiate Your Request

  Visit our online Returns Center and enter your order number and zip code to select the items you wish to send back.

• 2.
  Prepare the Package

  Place the items in their original packaging with all tags attached, ensuring the garment is securely folded to prevent damage.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided through the portal and affix it clearly to the outside of your package.

• 4.
  Drop Off and Track

  Hand your package to the designated carrier and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of arrival.